Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

• Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
• Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please note that during peak periods, holidays, or promotional sales, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

Processing Time: 1–5 business days

Estimated Delivery: 7–20 business days (depending on your location and the product ordered)

Delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any free shipping promotions will be clearly stated on our website.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). Please allow up to 48 hours for tracking information to update.

Multiple Shipments

Some orders may be shipped in separate packages if they contain multiple items or are fulfilled from different warehouse locations. If this happens, you will receive separate tracking information for each shipment.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

We are unable to guarantee changes once an order has been placed. Orders returned due to an incorrect or incomplete address may require additional shipping fees to be resent.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delayed or Lost Shipments

While we work with reliable shipping partners, delays can occasionally occur that are outside of our control.

If your order appears to be significantly delayed or has not arrived within the expected delivery timeframe, please contact us and we'll be happy to assist.

Damaged Items

Refer to our return and refund policy.

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact Us page or email our customer support team.

We appreciate your patience and thank you for choosing to shop with us!